Last updated: August 2026
VriddhiOne AI Systems Pvt Ltd ("we", "us", "our") operates getserved, a marketplace app connecting customers with independent local service providers (electricians, plumbers, cleaners, and similar home services). This policy explains what information we collect through the customer app, why we collect it, and how it's handled.
Account information: your mobile number (used to sign in via a one-time code — we never ask for a password), name, and optionally your email, date of birth, and gender. Address information: saved addresses including GPS coordinates, used to find providers near you and to route bookings. Profile photo, if you choose to add one. Booking activity: services booked, providers chosen, scheduled times, job notes and reference photos you attach, and any review or rating you submit. Payment information: transaction records for bookings you pay for through the app (card/UPI/bank details themselves are handled by our payment processor, not stored on our servers). Usage data: basic app activity (e.g. searches, screens viewed) used to improve the service.
To create and secure your account; to connect you with service providers and process bookings; to calculate pricing (including any applicable after-hours or emergency charges) and process payments; to send booking updates and, where you've enabled them, promotional notifications; to respond to support requests and investigate complaints; and to improve and secure the app.
With the provider you book: your name, contact number, and job address are shared only once a booking is confirmed, so the provider can carry out the job. With payment processors, to complete transactions. With SMS/communication providers, solely to deliver OTP codes and booking notifications. With law enforcement or regulators, only where legally required. We do not sell your personal information to third parties for their own marketing purposes.
Sensitive fields (such as a provider's bank account number) are encrypted at rest. Verification documents are never public — they're only ever accessible to you, the relevant provider's own account, and authorized admin review, never served as a public link. We use industry-standard measures to protect data in transit and at rest, but no system is perfectly secure, and we encourage you to keep your device and phone number secure.
You can review and update most of your profile information directly in the app (Profile screen). You can control which notification channels you receive. You may request a copy of your data, request corrections, or request account deletion — either directly in the app (Profile → Delete Account) or via this site's Delete Account page — subject to any records we're legally required to retain (e.g. transaction history for tax/audit purposes).
We retain account and booking data for as long as your account is active, and for a reasonable period afterward to meet legal, accounting, and dispute-resolution obligations. Verification documents for service providers are retained per applicable KYC recordkeeping requirements.
getserved is intended for users 18 years and older. We don't knowingly collect information from anyone under 18.
We may update this policy as the app evolves. Meaningful changes will be reflected here with an updated date; continued use of the app after a change means you accept the revised policy.
Questions about this policy or your data? Reach us at getserved-support@vriddhione.com.